However you must place your order before 12 noon on the Friday if you require this service. Please feel free to call us for stock availability before placing your order. If there is nobody to receive the goods, the carrier will leave a card. It is your responsibility to contact the carrier to rearrange delivery or to collect them from your local sorting office. If the goods are returned to us having had no contact from the customer requesting a re-shipment, your order will be automatically refunded.
Your postage will not be refunded, only the value of the item stipulated on your order. International Delivery Shipping costs to international locations vary according to the size and weight of your parcel. The shipping cost will be displayed in your basket before you checkout and you will have the option to cancel your order before payment should you decide the shipping cost makes your purchase beyond budget. Please note that we reserve the right to adjust delivery charges for foreign orders over 1kg in weight.
We will always contact you if this is the case and give you the option to pay extra or cancel the order. We aim to dispatch all orders within 24 hours of receipt unless payment is made by cheque, in which case order is dispatched once cheque is cleared. Orders received on Saturday and Sunday will normally be dispatched on Monday.
Orders received on a bank holiday will be dispatched on the next working day. If we are unable to dispatch your order within 24 hours, we will contact you with an explanation and provide you with an alternative delivery date or option to cancel.
For customers who prefer to supply payment details by phone or fax please see Contact us on the home page. We cannot be held liable for items lost or damaged in the mail.
We will ensure your order is properly wrapped so as to minimise the likelihood of damage. Please note a signature might be required to receive your delivery. As yet we do not deliver internationally direct from our website.
If you require an international delivery, please call us to clarify post and packaging options and to provide your payment and delivery details over the phone, thank you. We sincerely hope you are delighted with your purchase when you receive it. If you change your mind or are not entirely happy with your purchase, you can return it to us within 7 working days at your own cost for a credit, full refund or exchange eg.
If you prefer a change of colour, different size nib etc. Items must be returned unused, with all original packaging intact and in a perfect and saleable condition. This policy does not extend to consumable items such as ink refills or items bought at discounted prices on special offer.
We will not be held responsible for returned goods being lost or damaged in transit to us. Should you request a replacement or refund, it will be dispatched at the earliest opportunity on receipt of the damaged or faulty item. We will reimburse you the cost of postage for returning your damaged item to us. Please enclose a copy of your receipt and include all original packaging. Most items come with a 1 year warranty against defect and some pen manufacturers offer a qualified 'lifetime' guarantee, details of which will be provided with the item.
Should you wish to cancel any internet order, we must be notified within 7 working days. Why you can feel secure shopping with us When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
PayPal We use the industry leading internet payment company PayPal to protect your card details and protect from fraud.
However you must place your order before 12 noon on the Friday if you require this service. SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. From time to time we might be sold out of a particular line and it might not be clear when our supplier can next provision us. For customers who prefer to supply payment details by phone or fax please see Contact us on the home page.
Please feel free to call us for stock availability before placing your order. Items must be returned unused, with all original packaging intact and in a perfect and saleable condition. Saturday Delivery We cannot guarantee items that are sent by Royal Mail Special Delivery 1pm will arrive the next day before 1pm on Saturdays as this is affected by your local sorting office. It is your responsibility to contact the carrier to rearrange delivery or to collect them from your local sorting office. We aim to dispatch all orders within 24 hours of receipt unless payment is made by cheque, in which case order is dispatched once cheque is cleared.